Return & Refund Policy

At [Farmer Mani], we want you to love your purchase. We carefully design and inspect our storage products to provide practical, durable, and reliable organization solutions for your home, office, and everyday needs.

If your purchase does not meet your expectations, we are here to help. Please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days after your order has been delivered.

To qualify for a return:

• The item must be unused and in its original condition;

• The product must include the original packaging and all included components;

• The item must be free from damage, stains, modifications, or signs of use.

For hygiene and quality control reasons, products that have been used, assembled, washed, altered, or damaged after delivery may not be eligible for return.

2. How to Start a Return

To request a return, please contact our customer support team at:

Email: [1626716478@qq.com]

Please include:

• Your order number;

• The name used for the purchase;

• A description of the return reason;

• Photos or videos if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if your return is approved.

Please do not ship items back without prior approval. Unauthorized returns may not be accepted or may delay your refund process.

3. Return Shipping Responsibility

Returns Due to Customer Preference

If you are returning an item because you changed your mind, ordered the wrong product, selected the wrong size, or no longer need the item, the customer is responsible for return shipping costs.

The original shipping fee is non-refundable.

Returns Due to Our Error

If you receive:

• A damaged product;

• A defective product;

• An incorrect item;

• Missing parts or accessories;

please contact us within 7 days after delivery. We will provide a solution, including a replacement, partial refund, or full refund when applicable.

4. Product Damage During Shipping

Although we carefully package every order, unexpected damage may occur during transportation.

If your package arrives damaged:

1. Take photos of the package and product;

2. Contact us within 7 days of delivery;

3. Provide your order number and supporting images.

We will work with you to resolve the issue as quickly as possible.

5. Refund Process

Once your returned item arrives and passes inspection, we will send you a confirmation email regarding your refund.

Approved refunds will be processed within 5-10 business days and issued to your original payment method.

Please note:

• Processing times may vary depending on your bank or payment provider;

• Original shipping costs are not refundable unless the return is caused by our mistake;

• Any product returned in a condition that does not meet our requirements may receive a partial refund or may be declined.

6. Exchanges

We currently handle exchanges on a case-by-case basis.

If you received an incorrect or defective item, please contact us and we will help arrange the best solution.

7. Items Not Eligible for Return

Returns may not be accepted for:

• Items returned more than 30 days after delivery;

• Used or damaged products;

• Products without original packaging;

• Products damaged due to misuse, improper storage, or normal wear and tear;

• Items returned without prior approval.

8. Order Cancellation

We process orders quickly to ensure timely delivery.

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled. Once shipped, the order will be subject to our return policy.

9. Customer Satisfaction

Your satisfaction is important to us. If you experience any issue with your order, please contact our support team before leaving a review or filing a payment dispute. We will always do our best to find a fair solution.

10. Contact Information

[Farmer Mani]

Email: [1626716478@qq.com]

Thank you for choosing [Farmer Mani]. We appreciate your trust and support.